Last updated: 24 April 2026
These terms are the agreement between you and Snap Media Ltd (trading as Dinara) when you use our app or website. Please read them. If you don’t agree with any of them, don’t use Dinara. For questions, email [email protected].
Dinara is an AI-powered health, fitness and wellbeing platform operated by Snap Media Ltd, a company registered in England and Wales under company number 16390638, with its registered office at 347a Wallisdown Road, Poole, BH12 5BU. "Dinara" is our trading name. The platform provides: AI-based health coaching, nutrition and calorie tracking, workout programming and tracking, medication tracking, cycle and pregnancy tracking, postpartum support including an EPDS mental health screening tool, blood result interpretation, supplement recommendations, connected healthcare professional sharing, and connected personal trainer (coach) functionality. Features available to you depend on your subscription tier.
Dinara is a health, fitness and wellbeing tool. It is not a medical device. It does not diagnose, treat, cure, or prevent any disease or condition. It is not a substitute for professional medical advice, diagnosis or treatment from a qualified healthcare provider. AI responses, blood result interpretations, pregnancy and postpartum content, medication information, nutrition guidance, supplement suggestions, and EPDS screening results provided by Dinara are for informational and educational purposes only. Always consult a qualified healthcare professional (your GP, midwife, health visitor, pharmacist, dietitian, or other appropriate clinician) before making medical decisions, starting or stopping medications, changing your diet during pregnancy, or acting on any guidance you see in the app. In an emergency — including severe bleeding, chest pain, signs of pre-eclampsia, suicidal thoughts, or any other acute crisis — call 999 or go directly to your nearest A&E. For urgent but non-emergency situations, call NHS 111. For mental health crisis support, Samaritans are available 24/7 on 116 123 or at samaritans.org. See our dedicated Medical Disclaimer page at dinara.uk/medical-disclaimer for more detail.
You must be at least 16 years old to use Dinara. By creating an account, you confirm that you are at least 16 and that any information you provide is accurate and about you (not someone else). Some features — particularly pregnancy tracking and postpartum mental health screening — are designed with adult users in mind and may not be appropriate for all 16 and 17 year-olds. Please consider whether Dinara is right for you, and involve a trusted adult or healthcare professional if you are unsure.
You are responsible for maintaining the security of your account. Use a strong unique password and do not share your credentials with anyone. You are responsible for all activity under your account. Notify us at [email protected] as soon as possible if you suspect unauthorised access.
You retain ownership of all personal and health data you enter into Dinara. By using the platform, you grant us a limited licence to process this data solely for the purpose of providing the Dinara service to you. You may delete your data at any time using the in-app tools or by emailing [email protected]. See our Privacy Policy for full details on data handling, retention and your rights.
Dinara offers free and paid subscription tiers. Paid tiers are billed monthly or annually depending on the plan you choose. Prices are shown in-app at the point of purchase. Free trials: if a free trial is offered, it will automatically convert to a paid subscription at the end of the trial period unless you cancel before the trial ends. You can cancel in-app at any time. Renewal: paid subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. Cancellation: you can cancel at any time in the app or by emailing [email protected]. When you cancel, access to paid features continues until the end of the current billing period. 14-day cooling-off period: new UK consumers have the right to cancel a digital subscription within 14 days of purchase under the Consumer Contracts Regulations 2013. However, by starting to use paid features within the 14-day period, you agree to begin the service immediately and waive the right to a refund for usage up to the point of cancellation. This is standard practice for digital services. To cancel and request a refund, contact [email protected] within 14 days of purchase. Refunds: outside the 14-day cooling-off period, we generally do not offer refunds for unused portions of paid periods, but we consider exceptional circumstances case-by-case. Contact us at [email protected]. Payment processing is handled by Stripe. We never store your full card details.
Where you choose to connect a healthcare professional to your account, you control the sharing through explicit per-category consent. Dinara facilitates this sharing but is not responsible for any clinical decisions made by a healthcare professional based on data they view through the portal. Healthcare professionals using the portal are responsible for their own professional registration, competence and standards of care. The portal is not a substitute for NHS systems, electronic patient records, or any official medical record.
Personal trainers (coaches) using the coach portal provide fitness, wellbeing and lifestyle guidance — not medical advice. Dinara facilitates the coach-client relationship but is not responsible for the quality, accuracy or outcomes of coaching provided. Coaches are responsible for operating within their own professional competence and any relevant certifications. You are free to disconnect from a coach at any time.
When using Dinara, you agree not to: (a) use the service for any unlawful purpose; (b) attempt to access other users' data; (c) misrepresent your identity, age, health status or professional registration; (d) use automated tools to scrape or otherwise access the service in ways not permitted by the normal user interface; (e) share your account with others; (f) use the AI to try to generate harmful, deceptive, or misleading health advice; (g) reverse engineer, decompile, or attempt to extract source code of the platform; (h) interfere with the security or availability of the service. We reserve the right to suspend or terminate accounts that breach these rules.
The Dinara platform, brand, design, content and software are owned by Snap Media Ltd. You may not copy, modify, redistribute, or create derivative works of any part of the platform without our written permission. Your personal and health data remains yours.
Dinara integrates with third-party services (listed in our Privacy Policy section 7) to provide the platform. We are not responsible for the availability, accuracy, or terms of those third-party services. Their terms and privacy policies apply to your use of their services.
Dinara is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not guarantee that the service will be uninterrupted, error-free, or that any content will be accurate or complete. We are not liable for: (a) any clinical, medical, nutritional, mental-health or fitness decisions you make based on information viewed in the app; (b) the accuracy of AI-generated responses, blood result interpretations, symptom guidance, EPDS screening outputs, supplement recommendations, or any other information generated by the platform; (c) any outcomes arising from your reliance on content in the app; (d) any acts or omissions of healthcare professionals or coaches you choose to connect through the platform. To the fullest extent permitted by law, our total aggregate liability to you for any and all claims arising from or relating to your use of Dinara is limited to the total amount you have paid to us in the 12 months immediately preceding the event giving rise to the claim. Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or under UK consumer law.
You agree to indemnify and hold harmless Snap Media Ltd from any claims, damages, or expenses (including reasonable legal fees) arising from your breach of these terms, your misuse of the platform, or any violation of law by you.
We may suspend or terminate your account (with or without notice) if you breach these terms, if we are required to do so by law, or if we discontinue the service. You may delete your account at any time from the app. On termination, your data is handled in accordance with our Privacy Policy.
We may update these terms from time to time. For material changes (those that affect your rights), we will notify you by email or in-app notice before the change takes effect. Continued use of the platform after an update constitutes acceptance of the updated terms.
These terms are governed by the laws of England and Wales. Any dispute arising out of or relating to these terms or your use of Dinara will be subject to the exclusive jurisdiction of the courts of England and Wales.
General queries: [email protected] Support and billing: [email protected] Privacy and data rights: [email protected] Snap Media Ltd, 347a Wallisdown Road, Poole, BH12 5BU, United Kingdom. Company registration: 16390638.